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Rural First Service

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Official Privacy Policy and Terms of Service for Rural First Service mobile application.

PRIVACY POLICY

Last updated: 31 January 2026

Welcome to Rural First Service. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website ruralfirstservice.com and mobile application Rural First Service.

1. Information We Collect

a) Personal Information

We may collect the following personal information:

b) Service & Booking Information

c) Technical Information

2. How We Use Your Information

We use your information to: Provide and manage services, Process bookings and payments, Send service updates and notifications, Improve our website and mobile application, Provide customer support, and Prevent fraud and misuse.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with Service professionals, Payment gateway providers, and Government or legal authorities when required by law.

4. Data Security

We implement reasonable technical and organizational security measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Location Information

We may collect and use location data to: Assign nearby service professionals, Enable real-time service tracking, and Improve service accuracy. You can disable location access anytime through your device settings.

6. Cookies and Tracking Technologies

Our website and mobile application may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services.

7. User Rights

You have the right to: Access your personal data, Request correction or updates, Request deletion of your data, and Withdraw consent at any time.

To exercise these rights, contact us at: πŸ“§ ruralservice@gmail.com

8. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, contact us:
πŸ“§ Email: ruralservice@gmail.com
πŸ“ Address: Mahoba, Uttar Pradesh, India

Terms & Conditions

Last updated: 31 January 2026

These Terms & Conditions govern your use of the Rural First Service mobile application and website. By using our services, you agree to comply with these terms.

1. Service Overview

Rural First Service connects users with local service professionals such as AC repair, RO service, electricians, plumbers, carpenters, and other home services.

2. User Responsibilities

3. Bookings & Payments

Service prices are displayed before confirmation. Payments are processed securely via third-party gateways. Some services may require advance payment.

4. Service Providers

Service professionals are independent providers. Rural First Service acts only as a connecting platform and does not guarantee service quality, timing, or outcomes.

5. Cancellations

Users may cancel bookings according to our Refund Policy.

6. Limitation of Liability

Rural First Service is not responsible for damages, losses, delays, or service quality issues caused by third-party professionals.

7. Account Termination

We reserve the right to suspend or terminate accounts involved in fraud, abuse, or policy violations.

8. Changes to Terms

These terms may be updated at any time. Continued use of the platform means acceptance of changes.

9. Governing Law

These Terms are governed by the laws of India.

Refund Policy

Last updated: 31 January 2026

This Refund Policy explains when and how refunds are processed for services booked through Rural First Service.

1. Refund Eligibility

2. Non-Refundable Situations

3. Refund Processing Time

Approved refunds will be credited to the original payment method within 5–7 business days.

4. How to Request a Refund

Email us at: ruralservice@gmail.com
Please include your Booking ID and reason for refund.

Contact & Support

We’re here to help you

If you have any questions about our services, policies, bookings, or payments, feel free to contact us anytime.

πŸ“ž Customer Care

Phone: +91 9XXXXXXXXX
(Available 9:00 AM – 8:00 PM)

πŸ“§ Email Support

ruralservice@gmail.com

πŸ“ Office Address

Rural First Service
Mahoba, Uttar Pradesh, India

⏰ Working Hours

We aim to respond to all queries within 24 hours.